Refund Policy

If you wish to cancel your order before delivery has been initiated, please contact our support team via live chat as soon as possible. We will issue a full refund to your original payment method if the order has not yet been processed for delivery.

Once our team has begun the delivery process (i.e., initiated an in-game trade session), cancellations are no longer possible.

By completing the "Claim" step and accepting the in-game trade, you confirm receipt of your ordered item(s). No refunds will be issued once delivery is confirmed.

However, we will evaluate refund or replacement requests on a case-by-case basis in the following exceptional circumstances:

• Wrong item delivered — you received a different pet or variant than ordered (evidence required);
• Failed delivery — our team was unable to complete the in-game trade and delivery was not completed;
• Duplicate charge — you were charged more than once for the same order.

All refund requests must be submitted via live chat within 72 hours of the order date. Requests submitted after this window will not be considered.

We maintain a comprehensive record of all deliveries, including:

• Screenshots of the completed in-game trade;
• Timestamps and trade logs;
• The Roblox username provided by you during the claim process;
• IP address and session data associated with your order.

This evidence is retained for a minimum of 5 years and will be produced in the event of any dispute, chargeback, or legal proceeding.

Filing a chargeback or payment dispute after receiving your virtual items is considered fraud.

If you dispute a charge with your bank, credit card company, or PayPal after delivery has been completed, we will:

• Immediately and permanently terminate your account;
• Submit full delivery evidence to your payment provider to contest the chargeback;
• Refer your case to a third-party debt collection agency for the full disputed amount plus all associated costs;
• Pursue civil legal action to recover damages, attorney fees, and any statutory penalties;
• Report the fraudulent transaction to relevant fraud-prevention and merchant-protection databases.

If you have a legitimate concern, contact us via live chat BEFORE filing any dispute. We resolve genuine issues quickly and fairly.

To request a refund or raise a concern about your order:

• Open the live chat on our Contact page;
• Provide your order number and a description of the issue;
• Include any supporting evidence (screenshots, descriptions of what went wrong).

Our support team will review your request and respond within 1–2 business days. Approved refunds are processed within 3–5 business days to your original payment method.

GetPets.co is not responsible for any changes made to the Adopt Me! game by Uplift Games or the Roblox platform that affect the availability, value, or usability of items you have purchased. Such changes do not constitute grounds for a refund.

Nothing in this Refund Policy affects any statutory rights you may have under applicable consumer protection laws. If any provision of this policy conflicts with mandatory legal requirements in your jurisdiction, those legal requirements shall prevail to the extent of the conflict.