Privacy Policy

GetPets.co ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services. By using GetPets.co, you consent to the practices described in this policy.

Information you provide directly:

• Name, email address, and account credentials at registration;
• Roblox username provided during the order claim process;
• Payment information — processed directly by Stripe or PayPal (we do not store full card numbers);
• Communications you send to us via live chat or support channels.

Information collected automatically:

• IP address, browser type, device type, and operating system;
• Pages viewed, time spent, and navigation paths;
• Referring URL and exit pages;
• Order history and delivery logs;
• Cookie and session data (see Cookie Policy).

We use your data to:

• Process and fulfil your orders, including in-game delivery to your Roblox account;
• Manage your account and authenticate you securely;
• Communicate order updates, support responses, and transactional notifications;
• Detect, investigate, and prevent fraudulent transactions and chargebacks;
• Comply with legal obligations and respond to lawful requests from authorities;
• Improve our website, services, and user experience through analytics;
• Enforce our Terms of Service.

We do not sell your personal data. We share data only in the following circumstances:

• Stripe, Inc. — payment processing for card transactions;
• PayPal Holdings, Inc. — payment processing for PayPal transactions;
• Google LLC — authentication (Google Sign-In) and optional analytics;
• Cloudflare, Inc. — DDoS protection, CDN, and performance services;
• Law enforcement or legal authorities — when required by law, court order, or to protect our rights;
• Fraud prevention services — IP and transaction data may be shared to prevent abuse and chargebacks;
• Debt collection agencies — in cases of fraudulent chargebacks, your contact and order data may be shared to recover disputed amounts.

We retain your account data for as long as your account is active or as needed to provide services. Order records, delivery evidence (screenshots, logs, timestamps), and payment data are retained for a minimum of 5 years for fraud prevention, chargeback defence, and legal compliance purposes. You may request deletion of your account (see Section 8), but we may retain certain data as required by law or for legitimate business purposes.

We implement industry-standard security measures to protect your data, including:

• TLS/SSL encryption for all data in transit;
• bcrypt hashing for passwords;
• Two-factor authentication available for accounts;
• Access controls limiting data access to authorised personnel only.

No method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

We use essential cookies to operate the Site (session management, CSRF protection, authentication). We may use analytics cookies to understand how visitors use the Site. For full details, see our Cookie Policy.

If you are in the European Union or European Economic Area, you have the following rights under the GDPR:

• Right of Access — Request a copy of the personal data we hold about you;
• Right to Rectification — Request correction of inaccurate or incomplete data;
• Right to Erasure ("Right to be Forgotten") — Request deletion of your data, subject to retention requirements;
• Right to Restrict Processing — Request that we limit how we use your data;
• Right to Data Portability — Receive your data in a machine-readable format;
• Right to Object — Object to processing based on legitimate interests;
• Right to Lodge a Complaint — File a complaint with your local supervisory authority.

To exercise these rights, contact us via live chat.

If you are a California resident, under the California Consumer Privacy Act (CCPA) you have the right to:

• Know what personal information we collect and how it is used;
• Request deletion of your personal information (with exceptions);
• Opt out of the sale of your personal information — we do not sell personal data;
• Non-discrimination for exercising your CCPA rights.

To submit a CCPA request, contact us via live chat.

Our service is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

Our Site may contain links to third-party websites (such as Roblox.com). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes constitutes acceptance of the revised policy.

For any privacy-related questions or requests, contact us via live chat on our Contact page.